Terms of Service
Last Updated: August 13, 2026
These Terms of Service (“Terms”) govern your use of the OnLocal Marketing website and the services provided by OnLocal Marketing, operated by Saphira Vidler (“OnLocal Marketing,” “we,” “us,” or “our”).
By accessing our website, requesting our services, purchasing services, or entering into a service agreement with us, you agree to these Terms, together with any applicable proposal, quotation, order form, statement of work, or other written agreement between you and OnLocal Marketing.
If there is a conflict between these Terms and a separate written service agreement signed or accepted by both parties, the specific service agreement will generally take precedence for that service.
1. Our Services
OnLocal Marketing provides digital marketing and related services, which may include:
- Local SEO and Google Business Profile services
- Website design and development
- Search engine optimization
- Google Ads and other digital advertising
- Marketing automation
- CRM and lead management systems
- Marketing strategy and consulting
- Direct-mail and postcard marketing
- Content and digital marketing services
- Other marketing services agreed upon with a client
The specific services, deliverables, fees, timelines, responsibilities, and other terms applicable to a client will be set out in the applicable proposal, quotation, service agreement, invoice, or statement of work.
2. No Guarantee of Marketing Results
Marketing results vary based on many factors outside our control.
Unless expressly stated in a written agreement, we do not guarantee:
- A particular number of leads
- A particular number of sales
- A particular return on advertising spend
- Specific search-engine rankings
- A specific Google Business Profile position
- Specific website traffic
- A specific advertising cost per lead
- A particular revenue increase
- A particular timeframe for achieving results
We will use reasonable professional efforts to provide the services agreed upon, but marketing performance can be affected by competition, market conditions, advertising platforms, search-engine algorithms, customer behaviour, budgets, website performance, client responsiveness, and other factors.
3. Client Responsibilities
Clients are responsible for providing accurate, complete, and timely information reasonably required to provide the services.
Clients are also responsible for:
- Providing necessary access to websites, advertising accounts, Google Business Profiles, social media accounts, CRM systems, and other platforms
- Providing accurate business information and materials
- Reviewing and approving materials when approval is requested
- Ensuring that information supplied to OnLocal Marketing may lawfully be used
- Maintaining ownership and control of their third-party accounts unless otherwise agreed
- Promptly notifying us of material changes affecting the services
Delays caused by missing information, unavailable account access, delayed approvals, or other client-controlled factors may affect project timelines.
4. Third-Party Platforms
Our services may depend on third-party platforms and services, including search engines, advertising platforms, website hosting providers, email platforms, CRM systems, analytics platforms, social media platforms, payment processors, and other software.
These third parties operate independently from OnLocal Marketing and may change their policies, algorithms, features, pricing, availability, or functionality.
We are not responsible for changes, outages, suspensions, account restrictions, algorithm changes, policy decisions, or other actions taken by third-party platforms that affect the delivery or performance of marketing services.
5. Advertising Budgets and Third-Party Fees
Unless expressly stated otherwise, advertising budgets, platform fees, software subscriptions, printing, postage, domain registration, hosting, stock images, paid plugins, and other third-party charges are separate from OnLocal Marketing’s service fees.
Where applicable, clients are responsible for maintaining sufficient funds or valid payment methods for third-party services and advertising platforms.
6. Fees and Payment
Fees will be stated in the applicable proposal, quotation, invoice, subscription, or service agreement.
Unless otherwise agreed in writing:
- Invoices are due according to the payment terms stated on the invoice.
- Recurring services may be billed monthly or according to the agreed billing schedule.
- The client is responsible for applicable taxes.
- Third-party charges are the client’s responsibility unless expressly included in the agreed fee.
If an invoice becomes overdue, we may suspend services after providing reasonable notice.
Suspension of services does not eliminate amounts already owing.
7. Recurring Services and Cancellation
Where services are provided on a recurring basis, the applicable service agreement will state the cancellation requirements, minimum term, notice period, and any other applicable conditions.
Cancellation requests should be submitted in writing to:
Nothing in these Terms is intended to limit any cancellation, refund, or other rights that cannot lawfully be excluded under applicable consumer-protection legislation.
8. Refunds
Refunds, where applicable, will be handled according to the applicable service agreement and applicable law.
Because marketing services may involve work performed, advertising spend, third-party costs, software charges, printing, postage, or other expenses incurred on a client’s behalf, those amounts may not be refundable where permitted by law.
Any specific refund or cancellation terms applicable to a service will be disclosed before the client agrees to purchase that service.
9. Intellectual Property
Unless otherwise agreed in writing, OnLocal Marketing retains ownership of its pre-existing materials, systems, templates, processes, methodologies, strategies, software configurations, internal documentation, and other intellectual property developed independently of a client’s project.
Subject to payment in full for the applicable services, the client will generally receive the rights to use final client-specific deliverables created specifically for that client as described in the applicable agreement.
Third-party materials remain subject to their respective licenses and terms.
We may use general knowledge, skills, ideas, concepts, techniques, and methodologies developed through providing services to clients, provided we do not disclose the client’s confidential information.
10. Client Materials and Content
The client retains responsibility for materials, images, logos, trademarks, text, claims, customer information, and other content supplied to OnLocal Marketing.
The client represents that it has the necessary rights, permissions, and authority to provide those materials to us and authorize their use for the agreed services.
The client is responsible for ensuring that its advertising claims, offers, pricing, testimonials, products, services, and other business representations are accurate and lawful.
11. Website and Marketing Compliance
OnLocal Marketing will provide marketing services based on the information, instructions, and materials supplied by the client.
Clients remain responsible for the legality and accuracy of their own business practices, products, services, offers, claims, customer communications, and industry-specific requirements.
Where appropriate, clients should obtain independent legal, accounting, regulatory, or other professional advice.
12. Confidentiality
We will take reasonable steps to protect confidential information provided to us in connection with our services.
Confidential information does not include information that:
- Is publicly available through no fault of the receiving party
- Was already lawfully known to the receiving party
- Is independently developed without use of confidential information
- Is lawfully received from another source without a confidentiality obligation
- Must be disclosed by law or legal process
13. Privacy
Our collection, use, and protection of personal information is governed by our Privacy Policy.
Please review our Privacy Policy for information about how we handle personal information.
14. Website Use
You agree not to use our website:
- For unlawful purposes
- To interfere with website security or operation
- To attempt unauthorized access to systems or accounts
- To introduce malicious software
- To copy or exploit website content without permission
- In a manner that could damage, disable, overburden, or impair the website
15. Website Content
We make reasonable efforts to keep information on our website current and accurate. However, website content may contain errors, omissions, outdated information, or general information that does not apply to every situation.
Information on the website should not be treated as a substitute for professional advice specific to your circumstances.
16. Limitation of Liability
To the maximum extent permitted by applicable law, OnLocal Marketing will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to the use of our website or services.
To the maximum extent permitted by applicable law, our aggregate liability arising from a specific service will not exceed the amount actually paid to OnLocal Marketing for that service during the applicable period, except where such limitation is prohibited by law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless OnLocal Marketing and Saphira Vidler from claims, losses, liabilities, damages, and reasonable expenses arising from:
- Materials or information supplied by you
- Your products, services, business practices, or advertising claims
- Your violation of applicable law
- Your violation of these Terms
- Your unauthorized use of third-party materials or intellectual property
This provision does not apply to the extent that a claim results from our own negligence, intentional misconduct, or other conduct for which liability cannot legally be excluded.
18. Suspension or Termination
We may suspend or terminate services where permitted by the applicable service agreement or law, including where:
- An account is materially overdue
- A client fails to provide necessary access or information
- A client requests unlawful activity
- Continued provision of services creates a material security, legal, or operational risk
- The applicable service agreement is terminated
Upon termination, the client remains responsible for fees and expenses properly incurred before termination.
19. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada.
Nothing in these Terms is intended to deprive a consumer of rights or protections that cannot legally be waived.
20. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on our website with a revised “Last Updated” date.
Changes to these website Terms will not automatically modify the terms of an existing client agreement unless the parties agree to the change or applicable law permits it.
21. Contact
Questions regarding these Terms may be directed to:
OnLocal Marketing
Saphira Vidler
Email: hello@onlocalmarketing.com
Website: https://onlocalmarketing.com
Last Updated: August 13, 2026